Return & Refund Policy

🔄 Return & Refund Policy

At Iberi Shop™, we value your satisfaction and stand behind the quality of our products.
If you are not completely happy with your purchase, we offer a hassle-free return and refund policy.

❌ Order Cancellation

  • Orders can be canceled within 12 hours of placing them.

  • To request a cancellation, please contact us at support@iberishop.com with your order number.

  • Orders that have already been processed or shipped cannot be canceled.

📦 Return Period

  • You have up to 30 days from the date of delivery to return any product purchased from Iberi Shop™.

💳 Refund Processing

  • Once we receive your returned item, please allow up to 5 business days for the refund to be processed back to your original payment method.

  • You will receive an email confirmation once your refund has been initiated.

✅ Eligibility for Returns

To qualify for a return and refund:

  • The product must be in its original condition, unused, and in the same packaging as when you received it.

  • Products that are damaged, used, or not in their original condition may not be eligible for a refund.

📬 Return Process

  1. Contact Customer Support with your order number and reason for the return.

  2. Our team will guide you and provide a return shipping address (if required).

  3. Pack the product securely in the original packaging (or suitable alternative) and include your packing slip or order confirmation.

  4. Ship the product back to us using a traceable and insured shipping method.

🔔 Refund Status

  • Once your return is received and inspected, we will initiate the refund process.

  • You will be notified via email once your refund has been completed.

📞 Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact our Customer Support.
We are here to help and ensure your shopping experience with Iberi Shop™ is positive and seamless.

🙏 Thank you for choosing Iberi Shop™. We truly appreciate your trust and support!