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Frequently Asked Questions

Welcome to the IberiShop Frequently Asked Questions (FAQ) page. We've compiled answers to some of the questions we commonly receive to help you find the information you need quickly and easily.

Ordering and Payment

How can I place an order?
  • To place an order, simply browse our product catalog, select the items you'd like to purchase, and click "Add to Cart." Follow the steps in the checkout process to complete your purchase.

What payment methods do you accept?
  • We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer Shop Pay, Apple Pay, and Google Pay for a convenient and secure checkout.

Can I cancel or modify my order after it's been placed?
  • Once your order is confirmed, it's challenging to make changes. Please contact our Customer Support as soon as possible for assistance.

Shipping and Delivery

What is your shipping time frame?
  • We typically process orders within 1-3 business days. After processing, delivery times vary, but most orders are delivered within 6-9 business days.

Do you offer international shipping?
  • Yes, we offer free worldwide shipping on all orders.

Returns and Refunds

What is your return policy?
  • You can return items within 30 days of delivery. Please review our detailed Return Policy on the dedicated page for more information.

How long does it take to receive a refund?
  • Refunds are typically processed within 5 business days once we receive the returned item.

Product Information

Are your knives dishwasher safe?
  • We recommend hand washing our knives to maintain their quality and sharpness. Check the care instructions provided with your purchase for specific details.

Do you offer warranty on your products?
  • Our knives come with a warranty to ensure your satisfaction. Please refer to our warranty page for more information.

Contact Us

How can I contact your customer support team?
You can reach our dedicated customer support team via email at or through our live chat for real-time assistance.

If you have additional questions or need further assistance, please feel free to contact us. We are here to help and ensure that your shopping experience with IberiShop is smooth and enjoyable.

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Satisfied or refunded

Our Buyer Protection covers your purchase from click to delivery

Free delivery worldwide

Our store operates worldwide and you can enjoy free delivery of all orders