Refund & Return Info
Iberi Shop™ Refund & Return Policy
1. Returns
1.1 30-Day Return Policy
We want you to be fully satisfied with your purchase from Iberi Shop™. If for any reason you are not happy with your product, you may return it within 30 days of receiving it for a refund or exchange.
1.2 Eligibility
To qualify for a return:
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The item must be unused.
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The item must be in its original packaging.
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The item must be in the same condition as when you received it.
1.3 Initiating a Return
To start a return, please contact our Customer Support Team with your order number and the reason for the return. We will provide you with step-by-step return instructions.
2. Refunds
2.1 Refund Process
Once we receive and inspect your returned item, we will send you an email confirmation. You’ll be notified whether your refund has been approved or denied.
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Approved refunds will be processed within 5 business days.
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A credit will automatically be applied to your original method of payment.
2.2 Late or Missing Refunds
If you haven’t received your refund yet:
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First, check your bank account.
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Then, contact your credit card provider (processing times may vary).
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If you’ve done this and still haven’t received your refund, please reach out to our Customer Support Team.
3. Exchanges
3.1 Defective or Damaged Items
If you receive a defective or damaged product, contact us immediately. We will arrange a replacement or issue a refund.
3.2 Exchange Process
For exchanges, contact our support team with your order number and the details of the product you wish to exchange. We’ll guide you through the process.
4. Shipping Costs
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Customers are responsible for the cost of return shipping.
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Exceptions apply if the return is due to our mistake (e.g., defective item, incorrect product shipped).
5. Contact Us
If you have any questions about our Refund & Return Policy, please contact us at:
We are always here to assist you and ensure your experience with Iberi Shop™ is positive.
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